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Radiology Practice Coordinator II

2 months ago

West Bridgewater, Massachusetts, United States Brigham and Women's Hospital Full time

Position Overview:

The Clinical Practice Assistant II plays a vital role in ensuring a smooth patient experience by managing check-in and check-out processes, as well as handling phone inquiries. This position serves as the initial point of contact for patients scheduling appointments.

Key Responsibilities:

  • Customer Service Excellence:
    • Uphold a professional and courteous demeanor in all interactions
    • Execute check-in and check-out procedures effectively
    • Confirm insurance eligibility for patients
  • Collect patient copayments and outstanding balances
  • Coordinate follow-up appointments
  • Obtain prior authorizations, referrals, and schedule specialty care and testing appointments
  • Reconcile daily transactions and manage global processing
  • Handle phone calls, assisting patients or directing them to the appropriate department

Collaboration and Teamwork:

  • Work collaboratively with colleagues to achieve shared objectives
  • Contribute to team goals and initiatives
  • Freely share knowledge and expertise with team members
  • Provide assistance to others as needed

Effective Communication:

  • Clearly convey information both in writing and verbally
  • Practice active listening with empathy
  • Receive feedback positively and constructively
  • Respond to inquiries accurately and promptly

Professional Development:

  • Demonstrate a willingness to learn new skills and procedures as they arise
  • Participate in training sessions and become proficient in new software
  • Attend mandatory staff meetings

Qualifications:

  • High school diploma or GED required; further education is preferred
  • At least one year of relevant work experience is necessary
  • Additional training in office systems is advantageous

Skills and Competencies:

  • Understanding of practice operations and standards
  • Familiarity with office procedures such as filing, copying, scanning, and faxing
  • Ability to manage phone systems and respond to routine inquiries
  • Capability to interpret information and communicate professionally
  • Strong organizational skills to manage multiple tasks effectively
  • Proficient in written communication and message-taking
  • Basic understanding of medical terminology and insurance processes
  • Knowledge of compliance with hospital and regulatory standards

Working Environment:

This position is based in a hospital ambulatory practice setting, where there may be exposure to communicable diseases and other clinical environments.

Commitment to Standards:

Adhere to legal, regulatory, and ethical standards relevant to the role, ensuring compliance with all hospital policies and procedures.