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Business Relationship Manager

3 weeks ago

Richmond, California, United States Cynet Systems Full time

Cynet Systems is seeking an experienced Business Relationship Manager to join our team. This role requires strong communication and interpersonal skills, as well as the ability to build and maintain relationships with senior stakeholders.

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience.

Job Description:

About Cynet Systems

  • We are a leading provider of IT services and solutions.

Key Responsibilities:

  1. Meet with and communicate directly with Agency leadership up to the Executive level on a routine basis.
  2. Work closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
  3. Assign specific Divisions or groups to act as a point of focus/resource for IT management, escalations, and coordination.
  4. Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
  5. Responsible for building and maintaining relationships with assigned business partners.
  6. Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
  7. Identify opportunities for new services, service improvements, and technical innovation to meet business needs.
  8. Oversee the management of business partner expectations as related to ITD engagement and service or product delivery.
  9. Manage escalations related to technology procurements, projects, and service delivery requests.
  10. Identify, champion, and communicate customer needs.
  11. Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
  12. Support continued compliance with client and VITA policies, standards, and guidelines.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to build and maintain relationships with senior stakeholders.
  • Experience in IT service management.