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Customer Service Representative

2 months ago

Newport Beach, California, United States Century Communities Full time

About Century Communities

We are a leading homebuilder and developer, dedicated to providing exceptional customer experiences and building a better way of life for our customers.

Job Summary

We are seeking a highly skilled and customer-focused Customer Relations Representative to join our team. As a key member of our customer service team, you will be responsible for ensuring a positive homebuying experience for our customers, from pre-closing orientation to the completion of their home.

Key Responsibilities

  • Manage all customer service and warranty issues, ensuring timely and effective resolution.
  • Work closely with our homebuyers to understand their needs and concerns, and provide personalized support and guidance.
  • Collaborate with our trades and division staffing to ensure seamless communication and resolution of customer issues.
  • Remain in compliance with company policies and procedures, and ensure that all customer interactions are professional and courteous.
  • Authorizes payment for work performed within approval limits, and determines trade accountability for back charges and POs.
  • Provide regular updates to leadership on escalated issues, and support Century's Construction Standards.

Requirements

  • Outstanding customer service skills, with the ability to stay calm under stressful circumstances.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, trades, and internal stakeholders.
  • Experience in the construction or homebuilding industry, or a related field, is strongly preferred.
  • Highly proficient in Microsoft applications, including Excel, PowerPoint, and Word.
  • College degree preferred, but not required.
  • At least two years in a customer service role, strongly preferred.

What We Offer

We offer a competitive salary range of $75,000 to $85,000, plus an annual bonus, commission, sales bonus, occasional incentive, or quarterly bonus, whichever is applicable.