Customer Service Representative
3 weeks ago
We are seeking a talented Customer Service Specialist to join our teams in the Consumer Markets Division in our Newport Beach, CA or Omaha, NE offices.
About the RoleThis is a hybrid role, requiring you to be in office one day a week. As a Customer Service Specialist, you will handle incoming inquiries and provide problem resolution related to transactions and technical questions for our policyholders.
Key Responsibilities- Provide outstanding customer service, handling 50 to 60 incoming calls daily with ease.
- Excel at problem-solving and be determined to overcome any obstacles that come your way.
- Be enthusiastic about assisting both colleagues and customers, always aiming for the highest quality in your work.
- Perform well in a fast-paced environment and adapt quickly to changes.
- Strong customer service skills with 1-2 years of experience in a related customer service role.
- College degree and/or equivalent experience preferred.
- FINRA SIE and series 6 or 7 license is required for this position.
- Competitive hourly rate based on experience and location.
- Omaha, NE range is between $25 - $30 per hour plus an annual bonus.
- Newport Beach, CA ranges between $29 - $35 an hour plus an annual bonus.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
- Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
- Paid Parental Leave as well as an Adoption Assistance Program.
- Competitive 401k savings plan with company match and an additional contribution regardless of participation.
Pacific Life is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. We are committed to a diverse, equitable and inclusive workforce.
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