Customer Service Representative

7 days ago


Newport Beach, California, United States Fletcher Jones Management West Full time
Job Summary

Fletcher Jones Management West is seeking a highly skilled Customer Service Representative to join our Business Development Center Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Use scripted responses and guidelines to ensure consistency and quality in customer interactions.
  • Master Power Tracks and utilize them effectively to enhance customer experience.
  • Ensure phones are attended to during scheduled shifts and maintain a high level of customer satisfaction.

Requirements:

  • Excellent interpersonal and communication skills.
  • Previous experience in a call center, retail, or customer service environment is preferred.

What We Offer:

  • Competitive hourly rate of $20 + bonus based on performance.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • Paid time off and flexible scheduling.
  • Professional development opportunities and a supportive work environment.

About Us:

Fletcher Jones Management West is a leading organization in the automotive industry, committed to attracting, nurturing, and retaining top talent. We offer a dynamic work environment where productivity, creativity, and personal and professional growth can flourish.

We are an Equal Opportunity Employer.



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