Intake Specialist

3 weeks ago


Charleston, South Carolina, United States Joye Law Firm, LLP Full time
About the Role

We are seeking a highly skilled and compassionate Intake Specialist to join our team at Joye Law Firm, LLP. As a key member of our client service team, you will be responsible for providing exceptional support to our clients and attorneys.

Key Responsibilities
  • Answer multi-line phone system with a professional and empathetic attitude.
  • Handle new client inquiries, processing, and initial paperwork for potential cases.
  • Schedule investigators to meet with clients remotely to gather additional information and sign contracts.
  • Work with clients to complete intake documents.
  • Meet with potential clients who visit the firm to gather necessary information to evaluate a case.
  • Perform other duties as assigned.
Requirements
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations.
  • Knowledge of Microsoft Word, Microsoft Outlook, and Needles Case Management software.
What We Offer
  • A competitive salary and benefits package.
  • A robust training program to ensure your success in the role.
  • Opportunities for advancement and professional growth.
  • A dynamic and supportive work environment.
Why Join Our Team

At Joye Law Firm, LLP, we value our team members and strive to create a positive and inclusive work environment. We offer a range of benefits and perks to support your well-being and career development.


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