Intake Specialist

2 weeks ago

North Charleston, United States Joye Law Firm, LLP Full time

Are you a caring, compassionate professional looking to make a real impact on people's lives? The type of person that takes pride in their work and performance? Someone with a deep sense of community and desire to help others? If this sounds like you, then keep reading. We may have the perfect career for you Joye Law Firm is looking for smart, capable people to join our growing team of legal professionals. We are a 50+ year-old, locally-owned personal injury firm, dedicated to proving the best possible legal representation and client service in South Carolina. We come to work every day to help others.


Joye Law Firm is seeking to add an Intake Specialist to our growing Charleston office. The right candidate will be ready and able to provide world-class client service in a professional and empathetic and ethical manner to our clients. Joye Law Firms core values are: be a champion for others, be innovative, and be accountable.


Duties and Responsibilities for the Intake Specialist include the following:

  • Answers multi-line phone system with a pleasant, respectful and professional attitude.
  • Handles all new client inquiries, processing and initial paperwork for potential cases. This includes data entry of information into the case management software, following up with potential callers according to the firm's checklist, and scheduling initial telephone calls between attorneys and potential clients.
  • Schedules investigators to meet with clients remotely to gather additional information and to sign contracts.
  • Working with clients to complete the intake documents.
  • Meets with potential clients who visit the firm without an appointment to gather information necessary to evaluate a case. The intake specialist then locates an attorney to meet with the client to determine whether or not we wish to take the case.*
  • Performs other duties as assigned.
  • The hours for this position are 8:00 a.m. - 5:00 p.m. with a one hour unpaid lunch break.

A winning applicant is a talented professional with a positive attitude and strong work ethic. A Joye Law Firm team member must be able to take verbal and written direction, display intelligence and have an ability to think on their feet. We offer a robust training program, and opportunities for advancement. However, you can't train for personality. That's why we are only seeking self-motivated applicants that share our passion for working together to help others and for giving back to our community.

At Joye Law Firm, we really care about people ??? and that includes our team members. Afterall, we are nothing without the people who work here That's why we invest a lot into our team. We know that a happy team makes for a more positive client experience. In addition to an industry-leading benefits package, we offer opportunities for periodic bonuses, recognition and other perks. A lot of businesses may pretend that they care about their team, but we put our money where our mouth is. Employee training, retention and advancement is a top priority, and that's why so many of our team member have been with the firm 5, 10, 20+ years.


Joye Law Firm's benefits package includes:

Medical, Dental, Vision, Employer Paid Life, Accident, Critical Illness, Identity Theft, and Short and Long Term Disability Insurance coverages

Ten paid holidays

Paid Vacation and Sick time

401(k) and retirement benefits (with a generous employer contribution)

Profit-sharing bonus program- up to over 8 additional weeks of pay per year

Frequent employee appreciation events





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