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Partner Engagement Specialist

2 months ago

Charleston, South Carolina, United States SC Thrive Full time
Job Title: Partner Engagement Coordinator

Job Summary:

SC Thrive is seeking a highly skilled Partner Engagement Coordinator to join our team. This role will be responsible for building and maintaining strong relationships with partner sites, promoting SC Thrive brand awareness, and providing excellent customer service throughout South Carolina.

Key Responsibilities:

  • Relationship Building: Establish and maintain strong relationships with partner sites, providing excellent customer service and support throughout the partnership life cycle.
  • Research and Recruitment: Research potential partners and confirm their organization aligns with SC Thrive's values, mission, and program offerings.
  • Partnership Development: Recruit and establish new SC Thrive partnerships by providing demonstrations of Thrive Hub and proper communication through in-person meetings, emails, calls, text, and virtual meetings.
  • Contract Negotiation: Negotiate partnership agreements and contracts, communicating in writing proposed services for partner prospects and documenting in customer relationship management software.
  • Performance Tracking: Track and report on partnership performance, outreach events, collaborative meetings, pipeline activity, prospective and partner site visits in appropriate software.
  • Training and Development: Become a trained SC Thrive counselor and trainer in aspects of Thrive Hub, such as Benefits, Case Management, ResourceConnect, self-care, financial literacy, and taxes.
  • Community Engagement: Collaborate with the Executive Coordinator and document in Site Pipeline to request contracts and Business Associate Agreements to navigate prospective sites through the contract process.
  • Client Intake: Perform client intake interviews and complete applications in person and via phone when needed.
  • Confidentiality: Maintain SC Thrive partner and client confidentiality at all times.
  • Strategic Approach: Develop and implement a strategic approach to prospecting and outreach event attendance, including strategically mapping travel.
  • Community Coalitions: Participate in community coalitions, committees, work groups, and task forces in your region.
  • Collaboration: Initiate collaborative opportunities, collaborate with internal teams to ensure successful execution of events, programs, special initiatives, and facilitate meetings.
  • Partnerships: Establish and maintain partnerships/collaborations with SC Department of Health and Human Services (SC DHHS) and SC Department of Social Services (SC DSS) divisions in your region, United Ways, businesses, childcare facilities, libraries, community benefit organizations (CBOs), nonprofit organizations, technical colleges and universities, K-12 schools, food banks, media, homeless coalitions, faith-based organizations, legislators, and city and county councils.
  • Presentations: Conduct SC Thrive presentations, Thrive Hub demonstrations, and fulfill speaking engagements as requested.
  • Travel: Travel throughout assigned region and state 60-75% of your time to effectively and efficiently complete job assignments.

Qualifications and Experience:

  • Interpersonal Skills: Excellent interpersonal, verbal, and written communication skills with the ability to build rapport and foster relationships with diverse individuals.
  • Technical Skills: Consistently displays proficient technological aptitude, proficient technical experience with laptops, projectors, webinars, USB ports and flash drives, data entry, Microsoft Office Suite, internet navigation, and ability to learn new platforms.
  • Negotiation Skills: Proven negotiation skills, experienced in business development preferably in the nonprofit sector.
  • Program Knowledge: Experience in or displays comprehension of federal and state programs and benefits.
  • Organizational Skills: Highly organized and detail-oriented, with an ability to manage multiple projects and priorities simultaneously.

Additional Requirements:

  • Education: Bachelor's Degree or higher, or commensurate experience.
  • Pre-employment Screens: Pre-employment screens are required per standard policy.
  • Flexibility: Ability and willingness to work flexible hours, including some nights and weekends, as needed.
  • Transportation: Must have reliable transportation or be able to secure transportation for travel as needed.
  • Driver's License: Must have a valid SC driver's license, minimum state auto insurance, reliable transportation, and the ability to travel to multiple worksites in SC.
  • Driving Record: Must maintain an acceptable driving record in accordance with SCT policy.
  • Internet Access: Must have consistent, secure, high-speed internet access that is at least 25 Mbps download and 4 Mbps upload and meets SC Thrive's standards.
  • Residency: Reside in the region served.
  • Work Environment: Most of the time, the job will be performed in the field at partner and potential partner sites, events, rural locations, standard home office, and SC Thrive main office. Requires frequent travel, walking, setting up event space, and often works in outdoor weather conditions.
  • Diversity and Inclusion: Must be able to work with individuals of various diverse backgrounds and socio-economic statuses. Frequently meets with the public and observes details at close range (within a few feet of the observer). Occasionally lifts up to 20 pounds for outreach events, materials, and various purposes.