Legal Intake Specialist

7 days ago


North Charleston, United States Find Great People | FGP Full time

Our client, a Personal Injury and Workers Comp law firm, is seeking a Part-Time Intake Specialist to join the team. Must reside in the surrounding Charleston, SC due to onsite training.



Responsibilities:

  • Manage inbound calls with a high level of customer service
  • Conduct interviews with prospective clients to qualify and gather necessary information
  • Complete client intake forms and manage client communication
  • Use empathy to connect with prospective clients and help them understand the legal process
  • Demonstrate excellent telephone communication skills and the ability to quickly build rapport
  • Effectively communicate the services offered
  • Work with case management software and other computer programs to manage client information


Requirements:

  • High school diploma required
  • Experience working in customer service/call center
  • Prior experience with a law firm preferred, but not required
  • Excellent communication and interpersonal skills
  • Ability to empathize with clients who may be in a stressful situation
  • Must have a reliable computer and internet connection to work remotely


Compensation:

  • $15-16/hr plus bonuses for each successfully completed applications
  • This is a fully remote position, outside of initial training in Charleston, SC
  • Flexible hours; ideally Monday-Friday at 4 hours a day



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