Customer Account Manager Expert

2 days ago


Chantilly, Virginia, United States Arcfield Full time
Job Description

Arcfield is a leading provider of digital transformation, space mission engineering, and cybersecurity solutions. We are seeking a highly skilled Customer Account Manager Expert to join our team.

Responsibilities
  • Manage Mission Partner project and IT resource profiles, Service Level Agreement (SLA) and Customer Support Agreement (CSA) documentation, and associated data validation.
  • Perform quality assurance checks of Mission Partner project profiles, account documentation, and funding data to ensure accuracy and minimize potential gaps in service.
  • Administer monthly billing and invoicing processes for all deployed IT resources.
  • Use and maintain effective communication and outreach with all Sponsors and stakeholders to foster positive working relationships.
  • Collaborate with the Acquisition Administration and Finance Administration teams to facilitate Mission Partner support and address processing and/or support issues.
Qualifications
  • Must possess and be able to maintain a TS/SCI clearance with Polygraph.
  • Bachelor's degree in a business or technical discipline and a minimum of 10 years of relevant experience.
  • Minimum of five (5) years of experience supporting project management, contracts, and/or purchasing-related activities.
  • Strong written and oral communication skills.
  • Working experience with Microsoft Office application suite and Sponsor systems.

Arcfield is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.



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