Customer Account Manager Expert

2 weeks ago

Chantilly, Virginia, United States Arcfield Full time
About the Role

Arcfield is a leading provider of full lifecycle, mission-focused systems engineering and integration capabilities to the U.S. government and its allies. We are seeking a highly skilled Customer Account Manager Expert to join our team.

Key Responsibilities
  • Account Management: Manage Mission Partner project and IT resource profiles, Service Level Agreement (SLA) and Customer Support Agreement (CSA) documentation, and associated data validation.
  • Billing and Invoicing: Administer monthly billing and invoicing processes for all deployed IT resources, including reviewing and approving resource Activity Tracking Sheets (ATS's) and preparing an ATS tracking summarization report.
  • Communication and Outreach: Use and maintain effective communication and outreach with all Sponsors and stakeholders to foster positive working relationships.
  • Process Improvement: Collaborate with the Acquisition Administration and Finance Administration teams to facilitate Mission Partner support, address and resolve processing and/or support issues, and devise resolutions to satisfy operating and financial requirements for the Sponsor and Mission Partners.
Requirements
  • Clearance: Must possess and be able to maintain a TS/SCI clearance with Polygraph.
  • Education and Experience: Bachelor's degree in a business or technical discipline and a minimum of 10 years of relevant experience, including a minimum of five (5) years of experience supporting project management, contracts, and/or purchasing-related activities.
  • Skills: Strong written and oral communication skills, working experience with Microsoft Office application suite, and experience with Sponsor systems such as Program Workflow Site, Oracle Primavera Project Management System, and Oracle Primavera Portfolio Management System.
About Arcfield

Arcfield proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

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