Senior Customer Account Manager

2 days ago

Chantilly, Virginia, United States Arcfield Full time
Job Summary

Arcfield is seeking a highly skilled Senior Customer Account Manager to join our team. As a key member of our organization, you will be responsible for managing business account activities, acquiring and maintaining Mission Partner IT resources, and ensuring seamless communication with stakeholders.

Key Responsibilities
  • Manage Mission Partner project and IT resource profiles, Service Level Agreement (SLA) and Customer Support Agreement (CSA) documentation, and associated data validation.
  • Perform quality assurance checks of Mission Partner project profiles, account documentation, and funding data to ensure accuracy and minimize potential gaps in service.
  • Initiate, transition, and close-out all SLAs and CSAs in a timely manner, including the annual SLA transition process.
  • Administer monthly billing and invoicing processes for all deployed IT resources.
  • Use and maintain effective communication and outreach with all Sponsors and stakeholders to foster positive working relationships.
  • Collaborate with the Acquisition Administration and Finance Administration teams to facilitate Mission Partner support, address and resolve processing and/or support issues, and devise resolutions to satisfy operating and financial requirements for the Sponsor and Mission Partners.
  • Document and actively maintain detailed Standard Operating Procedures (SOPs) for all Customer Account Management processes.
Qualifications
  • Must possess and be able to maintain a TS/SCI clearance with Polygraph.
  • Bachelor's degree in a business or technical discipline with a minimum of 8 years or relevant work experience.
  • Minimum of five (5) years of experience supporting project management, contracts, and/or purchasing-related activities.
  • Strong written and oral communication skills.
  • Working experience with Microsoft Office application suite (Word, Excel, PowerPoint, Visio).
  • Experience with Sponsor systems: Program Workflow Site, Oracle Primavera Project Management System, Oracle Primavera Portfolio Management System, WMS, Billing Application (ABA), and/or SLA Workflow.
Desired Qualifications
  • Two (2) years of experience supporting acquisition-related activities within the Intelligence Community.
  • Experience with Sponsor business systems or accounts, e.g., BASIS, COGNOS, CAPTURE Billing, CAPTURE Contracts or Working Capital Fund.
EEO Statement

Arcfield proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

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