Sales Support Representative I

2 weeks ago

Plano, Texas, United States PennyMac Full time

PENNYMAC
Pennymac (

NYSE:
PFSI) is a specialized financial services organization with a comprehensive mortgage platform and integrated operations focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our workforce is the cornerstone of our achievements and at the core of our vibrant work culture.

Together, we strive towards a common objective of assisting millions of Americans in realizing their dreams of homeownership through the complete mortgage process.

Job Overview As the Sales Support Representative, your responsibilities will encompass performing essential functions within the sales team, including making outbound calls to borrowers and accurately directing inbound customer inquiries to the appropriate departments.


The Sales Support Representative will:
Conduct a high volume of outbound calls for targeted sales initiatives
Highlight the advantages of Pennymac's competitive offerings to demonstrate their relevance to customer needs and provide suitable rebuttal options when necessary
Respond to inbound calls from prospective borrowers promptly and route calls to the correct departments
Maintain data accuracy and documentation within required systems
Follow the assigned schedule, including meal and rest breaks
Execute other related tasks as required and assigned
Exhibit behaviors that align with the organization's desired culture and values
A Typical Day Excellent interpersonal, written, and verbal communication skills
Ability to manage multiple tasks and operate in a deadline-driven environment
Familiarity with Google G-Suite and Microsoft Office is advantageous
Proven ability to deliver timely and precise information in a fast-paced setting
Experience in the financial services or mortgage industry is preferred
What You'll Bring Excellent interpersonal, written, and verbal communication skills
Ability to manage multiple tasks and operate in a deadline-driven environment
Familiarity with Google G-Suite and Microsoft Office is advantageous
Must be a collaborative team player with strong attention to detail and the ability to work independently
Proven ability to deliver timely and precise information in a fast-paced setting
Experience in the financial services or mortgage industry is preferred

Why You Should Join As one of the leading mortgage lenders in the nation, Pennymac has empowered over 4 million homeowners to achieve and maintain their homeownership aspirations.

Our vision is to be the most trusted partner for home.

Collectively, 4,000 Pennymac team members nationwide are guided by our core values:
to be Accountable, Reliable, and Ethical in all our endeavors.

Pennymac is dedicated to conducting business that fosters positive contributions and promotes sustainable growth while cultivating an equitable and inclusive environment where all employees and customers feel valued, respected, and supported.


Benefits That Bring It Home:
Whether you're seeking flexible benefits for today, establishing short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered

Some key benefits include:
Comprehensive Medical, Dental, and Vision coverage
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite fitness facilities and dining options (select locations)
Retirement benefits, life insurance, 401k matching, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants, and corporate sponsorships
To learn more about our benefits visit: Pennymac Benefits

Compensation:
Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
Lower in range - Developing skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.


Salary:
$37,000 - $48,000

Work Model:

OFFICE
#J-18808-Ljbffr

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