SIS Application Analyst and IT Support Specialist

2 days ago


Newark, Delaware, United States Pillar College Full time
Pillar College Job Opportunity

We are seeking a highly skilled and experienced SIS Application Analyst and IT Support Specialist to join our team at Pillar College. This role involves managing and maintaining the college's application systems, providing technical support to staff, faculty, and students, and ensuring the smooth operation of the college's IT infrastructure.

Key Responsibilities:
  • Administer and maintain college-wide applications, including learning management systems, student information systems, and other critical software.
  • Collaborate with various departments to understand their software needs and ensure applications are configured and optimized to meet those needs.
  • Troubleshoot and resolve application-related issues, providing support and training to end-users as necessary.
  • Work with vendors and third-party support teams to resolve complex issues and ensure timely updates and patches are applied to applications.
  • Conduct regular audits of application performance and make recommendations for improvements or upgrades.
IT Support:
  • Provide first and second-level technical support to staff, faculty, and students, resolving hardware, software, and network issues in a timely and professional manner.
  • Set up and maintain IT equipment, including computers, printers, projectors, and other classroom technology.
  • Assist with the deployment of new hardware and software, including the installation and configuration of systems.
  • Maintain accurate records of IT support requests, resolutions, and other activities using a helpdesk ticketing system.
  • Train users on new technologies and provide ongoing support to enhance their technological proficiency.
Project Management:
  • Participate in IT-related projects, including the implementation of new systems and the upgrading of existing ones.
  • Coordinate with cross-functional teams to ensure projects are completed on time and within budget.
  • Prepare project documentation, including scope, timelines, and resource allocation.
Security and Compliance:
  • Ensure that all application systems are secure and comply with college policies, as well as industry regulations and best practices.
  • Regularly update security protocols and conduct vulnerability assessments on application systems.
  • Assist in the development and implementation of disaster recovery and business continuity plans.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 3 years of experience in application support, IT support, or a similar role, preferably in an educational environment.
  • Proficiency in managing and supporting a variety of software applications, including learning management systems and student information systems.
  • Strong understanding of IT infrastructure, including networking, hardware, and software.
  • Experience with helpdesk ticketing systems and remote support tools.
  • Familiarity with database management and scripting languages is a plus.

Pillar College is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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