IT Support Specialist

1 week ago

Roanoke, Virginia, United States Charles Schwab Full time
About the Role

We are seeking a highly skilled IT Application Support Analyst to join our team at Charles Schwab. As a key member of our Stock Plan Services team, you will play a critical role in supporting our clients and delivering exceptional customer experiences.

Key Responsibilities
  • Lead daily stand-ups to review, prioritize, and assign tickets opened on the Stock Plan Service Desk.
  • Triage tickets, document, and execute remediation steps.
  • Communicate with reporters of issues to gather necessary information for triage and remediation.
  • Partner with external tech teams to troubleshoot issues reported via the SPST Service Desk.
  • Develop and execute SQL DB scripts as part of issue remediation.
  • Create templates and update support documentation for the How-To library.
  • Be a strong advocate for our business partners and clients.
  • Smoothly transition tickets to delivery teams for identified bugs in production.
Requirements
  • 3+ years of experience working in a 24/7/365 application support role responsible for enterprise applications, infrastructure, and systems.
  • 2+ years of experience with PL/SQL and Oracle Database.
  • Strong knowledge of Equity Compensation and stock plan services.
  • Knowledge of Equiview Software Platform.
  • Strong communication skills and the ability to facilitate effective technical problem-solving.
What We Offer
  • A competitive benefits package that takes care of the whole you – both today and in the future.
  • 401(k) with company match and Employee stock purchase plan.
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
  • Paid parental leave and family building benefits.
  • Tuition reimbursement.
  • Health, dental, and vision insurance.
About Charles Schwab

At Charles Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development mean you'll get the tools you need to make a positive difference in the finance industry.

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