Senior Siebel CRM Integration Specialist
4 weeks ago
The Senior Siebel CRM Integration Specialist position is responsible for successful Operations Support & Project delivery of Siebel EIM/EAI Integration, Administration & process engagements. This is a technical position providing hands-on delivery role, working with the cross-functional teams, while ensuring excellent client relationship.
Key Responsibilities:
Develop integration solutions between Siebel Applications and external systems
Define the system architecture for all Siebel instances and deploy thin client using server administration tasks
Working hands on and assisting the development team in building the application, integration and reporting solutions and resolving complex issues
Establish/Practice the development standards and the release management processes
Design the data entities and support the development of EIM mapping and data loads including the data integration pieces using Siebel EAI to the third-party systems using Web services, VBC and XML based integration techniques.
Create testing approach and test script development for System integration testing, data testing and systems integration testing
Review deliverables of team to verify that they meet client and contract expectations; Implement and enforce high standards for quality deliverables
Coordinate the analysis and design sessions and define application design, data design, integration and reports design translating to technical design for successful implementation of Siebel call center, Siebel Marketing and Siebel Financial Services on Oracle databases
Responsible for reviewing and ensuring project deliverables with respect to quality and timelines.
Effectively communicate and coordinate with all team members for timely delivery
Responsible for preparing excellent documentations, during each phase of the SDLC
Self-Motivator to perform Design / Develop user requirements, test and deploy the changes in the production
Requirements:
BSCS or equivalent experience
At least 8 years' experience in Siebel, consulting or software development role, with 4 years of team/project leadership experience as a solution architect, technical lead, or similar roles
1-2 years development, configuration and admin experience on Siebel IP23
Must have a minimum of 4 years of active participation in production support/maintenance for a large enterprise application
Excellent client interfacing experience, for operations support & projects
Exposure to Project Management Methodology and adherence to IT PMO guidelines
Strong understanding of Object-Oriented Analysis and Design (OOAD) concepts
Proficient in deploying applications on J2EE Web/Application servers like JBoss, WebLogic and Tomcat preferred
Production incident and issue management experience with strong problem solving and root cause analysis background is required
Experience working on complex technical projects in a multi-vendor project environment
Experienced in coordinating with other stakeholders and getting the job done
Self-driven in completing the task with less/no supervision
Flexible in working mode between development and support applications
Ability to work as a team and display excellent communication and interpersonal skills
Able to multi-task and maintain composure
Good Documentation and Communication skills
Knowledge or work experience on SaaS platform like AWS, MS Azure, Salesforce clouds
Preferred Qualifications:
Experience in Automotive Industry handling Call Center I.T. needs
Siebel Certification
Project Management or Scrum Certification
API Knowledge of other off platforms like JavaScript, React or Node JS, AWS/any SaaS would be advantageous
Experience with technologies supporting SaaS applications including XML Web Services HTML
Salesforce Certifications, Ex: Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Certified Salesforce Developer, etc., would be advantageous
Platform & data migration project experience from legacy system like Siebel to Salesforce cloud
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