Software Engineer III
4 weeks ago
This role is responsible for the development, maintenance, support, and operations of the Siebel software applications. The ideal candidate will have a strong understanding of Object-Oriented Analysis and Design (OOAD) concepts and experience working on complex technical projects in a multi-vendor project environment.
Key Responsibilities- Prepare technical design and develop product features using Siebel Tools/Open UI and Oracle Database related technologies.
- Maintain the Siebel implementation process by coordinating business personnel and cross-functional teams' personnel to assure successful implementations of Siebel applications.
- Develop implementation plans, issue lists, status reports, and other written documents in accordance with the recommended methodology.
- Produce clean, unit-tested, and refactored code when required.
- Analyze and troubleshoot any issues that arise in production and design and develop solutions to fix the reported defects and stabilize the new products into Production.
- Analyze and report the production issue and ticket trend and provide recommendations.
- Analyze current technology utilized and develop steps and processes to improve and expand upon them.
- Production issue triage and tracking, troubleshooting activities, ticket creation and maintenance, ticket assignments, as well as vendor follow-up.
- Working with the appropriate internal and external stakeholders to satisfy customer requests and provide resolution strategies for incoming issues.
- Identify root causes of technical issues in production and out-of-box failures and come up with the RCA document.
- Coordinate root cause analysis, problem management, and facilitation of recurring problem management meetings with management stakeholders, trend analysis, and strategic resolution.
- Maintain knowledge and technical expertise of current production system, best practices tools and techniques, and implement them in a reasonable and responsible manner.
- Identify issues and risks as they relate to the Issue/Incident Management program and take escalation actions as necessary.
- Additionally, this individual will need to be available according to a shared coverage schedule (i.e., 24 x 7) for addressing P1 and P2 (Emergency) incidents as needed.
- Bachelor's degree in computer science, engineering, software engineering, or a relevant field.
- 6-8 years of experience in Siebel Development, Configuration, and Integration.
- Siebel IP23 Development, Configuration, and Admin 1-2 years' work experience within 6-8 years of overall Siebel development experience.
- Strong understanding of Object-Oriented Analysis and Design (OOAD) concepts.
- Proficient in deploying applications on J2EE Web/Application servers like JBoss, WebLogic, and Tomcat preferred.
- Production incident and issue management experience with strong problem-solving and root cause analysis background is required.
- Experience working on complex technical projects in a multi-vendor project environment.
- Experienced in coordinating with other stakeholders and getting the job done.
- Self-driven in completing the task with less/no supervision.
- Flexible in working mode between development and support applications.
- Ability to work as a team and display excellent communication and interpersonal skills.
- Able to multi-task and maintain composure.
- Good documentation and communication skills.
- Knowledge or work experience on SaaS platform like AWS, MS Azure, Salesforce clouds.
- Experience in Automotive Industry handling Call Center I.T. needs.
- Oracle Siebel 8.0 Consultant Expert certification.
- API Knowledge of other off-platforms like JavaScript, React, or Node JS, AWS would be advantageous.
- Experience with technologies supporting SaaS applications including XML Web Services HTML.
- Salesforce Certifications, Eg: Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Certified Salesforce Developer, etc., would be advantageous.
- Platform & data migration project experience from legacy system like Siebel to Salesforce cloud.
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