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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Travelers Insurance. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with the assurance they need for life's unpredictable moments.
Key Responsibilities- Provide policy options to customers, including additional deductible, basic coverages, and discounts.
- Respond to customer and agent requests for quotes or changes to existing policies.
- Review cancellations and reinstatements, making appropriate decisions to resolve with guidance.
- Resolve service-related complaints and complex calls with guidance from others on more complex calls.
- Assist customers with simple intent calls.
- Act as an expert on online billing systems and agency portal websites, providing proactive agency and customer support.
- Identify new business opportunities driven by customer and agent requests, including both coverage and product.
- Ensure current and complete documentation of account notes.
- Some college preferred.
- Prior insurance and/or call center experience a plus.
- Resident Property and Casualty or Personal Lines Insurance License preferred.
- Previous customer service experience preferred.
- Technical knowledge:
- Solid math and analytical skills.
- Strong keyboard skills and system navigation experience.
- Customer service:
- Ability to meet quality and customer experience expectations.
- Ability to diffuse and assist irate callers.
- Ability to successfully complete training by meeting expectations for assessments, knowledge checks, and applying content.
- Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
