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Customer Service Representative

1 month ago

Coeur d'Alene, Idaho, United States Kootenai County, ID Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at the Assessor's Office in Kootenai County, ID. As a key member of our operations, you will serve as the initial point of contact and represent the face of our office, providing exceptional customer service to the public.

Key Responsibilities
  • Provide front counter customer service to the public, addressing inquiries and resolving issues related to property assessment procedures and valuations.
  • Interpret assessment calculations and appraisal notes from scanned/data records, and answer basic questions regarding real property ownership.
  • Compile information and coordinate with Appraisers, Land Records and Mapping Division staff and management to assist and resolve complex inquiries.
Requirements
  • High school diploma or GED with at least six (6) months related experience and/or training.
  • Knowledge or experience in real estate, real property ownership transfers, chain of title combined with administrative and secretarial office procedures and practices.
  • Excellent customer service skills, oral and written communication skills, and ability to read and locate properties on a map.
  • Valid driver's license, satisfactory driving record, and insurability.
What We Offer
  • Competitive hourly rate of $18.43 to $21.01, depending on qualifications and experience.
  • Pension plan with five year vesting, 11.96% employer contribution, and lifetime payout upon retirement.
  • 11 paid holidays, comprehensive benefits package, and full access to a free medical clinic.
  • 40 hours of paid vacation after 6 months of full-time employment.

To apply, please submit a cover letter, resume, and three letters of reference. We are an equal opportunity employer and welcome applications from diverse candidates.