Sales and Customer Service Representative
2 days ago
## Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Massage Envy Coeur D'Alene. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.
## Key Responsibilities
* Provide outstanding customer service and help everyone feel valued and understood
* Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
* Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
* Help grow and retain a client base both in-person and through phone/email outreach
## What We Offer
* Competitive base pay of $15-$18/hour plus bonuses and commissions
* Employer-paid healthcare including medical, dental, and vision plans
* Employee Assistance Program
* Flexible schedule for a better work/life balance
* In-depth product and service training
* Free monthly massage, skincare, or stretch service
* 30% off all products
## Requirements
* High school diploma (or equivalent) and previous retail or sales experience (preferred)
* Critical thinking skills with excellent math and computer skills and the ability to multitask
* Great people skills and ability to establish positive relationships with guests
* Supporters of total body care with a general knowledge of massage and skin care services
* Flexible schedules available with weekend and evenings
## Culture and Support
* Trained leadership that is invested in your success
* Award programs (like Sales Associate of the Year)
* Caring community that strives to celebrate individuality and share knowledge
* Fun company parties
## About Us
Massage Envy Coeur D'Alene is a growing community with experienced professionals who share your passion for helping others. We are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
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