Customer Support Advocate

2 weeks ago


Springdale, Arkansas, United States Paschal Air, Plumbing & Electric Full time
Customer Support Advocate
A career at Paschal Air, Plumbing & Electric is more than just a position. We prioritize respect, integrity, and exceptional service above all else.

At Paschal, we equip you with the necessary tools to thrive, not only in your career but also in various aspects of your life.

We are committed to fostering a team-oriented culture focused on our Customers, our Employees, and the Company in that order - all while enjoying the journey together.

What you will appreciate about joining our team:
• Competitive compensation
• Paid Time Off from your first year of employment
• Paid Holidays
• Comprehensive medical, vision, dental, life, accident, and disability insurance
• Retirement savings plan with company matching
• Company-funded life insurance
• Tuition and training reimbursement

Your responsibilities will include:
• Managing calls and inquiries with a customer service-focused mindset, emphasizing the needs and experiences of our clients while being open to sales opportunities.
• Demonstrating excellent verbal and written communication skills while engaging with customers and colleagues across various communication platforms.
• Processing inputs from multiple sources, including social media and system-based channels, for callbacks, scheduling, and outreach.

• Effectively handling high-volume inbound calls using active listening, inquiry, and objection-handling techniques while maintaining the utmost courtesy and respect.

• Recording detailed and accurate information from customer interactions.
• Supporting field operations, technician scheduling, and interdepartmental collaboration.
• Facilitating and processing warranties, parts replacements, and directly communicating with customers to identify and implement suitable resolutions.
• Performing additional duties as assigned.

Ideal Candidate Qualifications:
• A strong desire to be part of a successful team.
• High school diploma or GED.
• At least 1 year of experience in customer service.
• Enjoyment in managing high call volumes over the phone.
• A commitment to delivering the best customer experience through a customer-centric approach to problem-solving.
• Exceptional verbal and written communication abilities.
• Strong organizational skills with the ability to prioritize and multitask effectively.
• Adaptability and flexibility to navigate constant changes.
• Capability to collaborate and work efficiently across departments and teams.
• Excellent attendance record.
• Attention to detail and adherence to deadlines.
• Proficiency in MS Word, intermediate skills in MS Outlook, and Excel.
• Experience with multi-line phone systems.
Paschal Air, Plumbing & Electric is an equal opportunity employer, providing equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any kind. All employment decisions at Paschal Air, Plumbing & Electric are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.

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