Customer Support Specialist

2 weeks ago

Springdale, Arkansas, United States Big O Tires Full time
Position Overview

The Customer Service Administrator plays a vital role in ensuring exceptional service for clients at Big O Tires.

This position encompasses a variety of responsibilities including welcoming clients, processing payments, managing inventory, ordering and receiving merchandise, handling bank deposits, and reconciling Purchase (P-Card) transactions.

Compensation:
Starting at $15.00 per hour

Key Responsibilities

1. Greet and thank each client with courtesy and professionalism.
2. Handle phone inquiries and fulfill routine requests in a polite manner.
3. Process customer invoices accurately, ensuring all necessary client information is captured.
4. Manage vendor invoices within the system and assist with P-Card reconciliation.
5. Ensure accurate processing of customer payments and their application to the correct accounts.
6. Conduct sales transactions efficiently and accurately.
7. Report any discrepancies in sales, cash, or operations to the supervisor.
8. Support sales initiatives as directed by management.
9. Prepare and execute bank deposits.
10. Implement all company policies, programs, and procedures as required.
11. Participate in weekly team meetings to discuss safety, policies, and product updates.
12. Oversee the customer service area and assist waiting clients.
13. Foster strong relationships with clients and team members to enhance customer satisfaction.
14. Maintain cleanliness and organization in the showroom, restrooms, and checkout areas.
15. Complete all required training promptly.
16. Comply with all local, state, and federal regulations related to job responsibilities and store operations.
17. Adhere to the work schedule and follow proper clocking procedures.
18. Communicate effectively and professionally with management, colleagues, vendors, and clients.
19. Inform the supervisor of any maintenance issues or concerns.
20. Perform additional duties as assigned.
Job Requirements

1. High school diploma or equivalent.
2. Minimum age of 18.
3. Some travel may be necessary for training purposes.
4. Valid driver's license and reliable transportation for banking tasks.
5. Basic knowledge of accounting principles.
6. Proficient in operating a computer and office productivity software, including Microsoft Office.
7. Ability to learn new concepts and utilize technical materials.
8. Capable of performing mathematical calculations for transactions and reporting.
9. Ability to visually inspect items and the work environment for safety and job responsibilities.
10. Physical capability to remain stationary for extended periods and to lift items weighing up to 50 pounds.
11. Willingness to work with hazardous materials.
12. Proficient in verbal and written communication in English.
13. Must meet company requirements including successful pre-employment screenings.
14. Legal authorization to work in the United States.
Preferred Qualifications

1. 1-3 years of experience in customer service or a related field.
2. Strong time management skills and ability to meet deadlines.
3. Quick learner with the ability to work in a fast-paced environment.
4. Ability to work independently and collaboratively in a team.
5. Skills in setting priorities and achieving goals.
6. Adaptability to a dynamic and growing organization.
About Big O Tires

Big O Tires is committed to providing quality service and products to our customers. We pride ourselves on our customer-first approach and our dedication to employee growth and development.

We offer a comprehensive benefits package for full-time employees, including competitive wages, paid time off, and retirement plans with company matching.

Our Culture

At Big O Tires, we value integrity, accountability, and exceptional service. We strive to create a positive work environment where employees can thrive and grow professionally.

Join us in our mission to deliver outstanding service and support to our customers.

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