Insurance Operations Manager

1 week ago


Pittsburgh, Pennsylvania, United States Health Benefits Group, Inc. Full time
Job Overview

Health Benefits Group, Inc. is seeking a skilled professional to manage the day-to-day operations of our insurance agency. The successful candidate will oversee policy issuance, renewals, and cancellations, ensuring that all policy-related requests are processed accurately and efficiently.

Key Responsibilities:

  • Develop and maintain streamlined processes for servicing policies and handling customer requests.
  • Monitor workflow to ensure tasks are completed within established timelines.
  • Identify and implement process improvements to increase efficiency.
  • Ensure compliance with insurance regulations and agency standards.
  • Act as a point of escalation for complex customer issues.

Requirements:

  • Valid Pennsylvania Insurance Producer license is required.
  • Proven experience in insurance agency operations, with a focus on policy servicing and customer service.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of insurance products, regulations, and industry standards.
  • Proficiency in insurance agency management software and customer relationship management (CRM) systems.

The Service Manager plays a pivotal role in ensuring that clients and agent partners receive top-notch service, policies are effectively managed, and the agency operates in compliance with regulations.



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