Hotel Front Desk Receptionist

4 weeks ago


Douglasville, Georgia, United States Foxhall Resort Full time

We are seeking a highly skilled and enthusiastic Hotel Front Desk Receptionist to join our team at Foxhall Resort. As a key member of our guest services team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Responsibilities:

  • Handle customer complaints and concerns in a professional and courteous manner.
  • Manage room bookings, including in-person, online, and phone reservations, and respond to guest inquiries about room availability, amenities, and rates.
  • Collaborate with the housekeeping department to ensure guest rooms are ready and meet our high standards.
  • Perform regular bookkeeping duties, including updating guest information and maintaining accurate records.
  • Provide a warm welcome to our guests, check them in, and check them out, ensuring accurate key and room assignments.

Qualifications:

  • High school diploma or equivalent required.
  • At least one year of experience in the hospitality industry, preferably in a front desk or customer service role.
  • Working knowledge of Microsoft Office and reservation management systems.
  • Excellent customer service, interpersonal, organizational, and time management skills.
  • Ability to handle stressful situations and provide exceptional service in a fast-paced environment.


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