Patient Service Representative

1 week ago


Douglasville Georgia, United States Physiotherapy Associates Full time

About the Role:

We are seeking a highly skilled and patient-focused individual to join our team as a Patient Service Specialist at Physiotherapy Associates. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.

Key Responsibilities:

  • Greet new and existing patients, register new patients, and provide information about what to expect during their visit
  • Schedule patient appointments in person or over the phone
  • Communicate with various parties, including attorney offices, insurance companies, and market operational leaders
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
  • Provide patients with pertinent information about their next appointment as they check out
  • Respond to requests for information from patients, providers, and coworkers

Requirements:

  • High School Diploma or GED required
  • 1 Year Front Desk experience preferred
  • Insurance Verification experience preferred

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions

About Us:

Physiotherapy Associates is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. We are dedicated to providing exceptional care and service to our patients, and we are seeking individuals who share our values and commitment to excellence.



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