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Front Desk Associate
2 months ago
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Onelife Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and visitors, ensuring a welcoming and inclusive environment for all.
Key Responsibilities- Deliver outstanding customer service to members, guests, and visitors, responding to their needs and resolving any issues in a timely and professional manner.
- Manage membership sales, renewals, and cancellations, ensuring accurate and efficient processing of transactions.
- Process cash, check, and credit card transactions, maintaining a high level of accuracy and attention to detail.
- Coordinate court and program scheduling, ensuring seamless delivery of services to our members.
- Maintain a clean and organized front desk and lobby area, adhering to high standards of cleanliness and presentation.
- Utilize online computer software to manage member check-ins, updates, and account maintenance.
- Attend all scheduled meetings and trainings, staying up-to-date on company policies, procedures, and best practices.
- Assume other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.
- High school diploma or equivalent required; six months of experience in a health club, customer service, or retail role preferred.
- Excellent verbal and nonverbal communication skills, with the ability to build rapport with members, guests, and visitors.
- Strong work ethic, with a focus on punctuality, organization, and attention to detail.
- Ability to multitask and work well under pressure, maintaining a positive and enthusiastic attitude in a fast-paced environment.
- Basic computer skills, including MS Office, email, and MS Windows.
- Familiarity with basic cash-handling procedures and a strong understanding of customer service principles.
- Complimentary membership and guest privileges.
- Discounts on personal training, mind-body, aquatics, and kids programs.
- Discounts on Serenity Day Spa services and all apparel.
- Employee referral gift.
- In-house continuing education credits and CEC reimbursement.
- Medical, dental, vision, supplemental benefits, and group life insurance benefits.
- 401(k) retirement plan.
- Paid time off.