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Tech III, Deskside Support Specialist

2 months ago

Forest Park, Georgia, United States GXO Logistics Full time
About the Role

We are seeking a highly skilled and experienced Deskside Support Technician to join our team at GXO Logistics. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our systems.

Key Responsibilities
  • Identify, triage, and resolve Level 1 & 2 Incidents within our Service Level Agreement, including responding to high-priority outages outside of normal business hours.
  • Perform daily equipment inspections and preventive maintenance to minimize incident impact and downtime.
  • Handle and maintain an inventory of assets to ensure asset readiness.
  • Help create and maintain IT processes and procedures to support the site.
  • Perform installation, upgrades, maintenance, basic troubleshooting, and repair of various software and computer devices.
  • Provide training, mentorship, and leadership for other technicians.
  • Maintain exceptional service by enforcing quality and customer service standards.
Requirements
  • 2 years of experience supporting networked systems.
  • Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs, and tablets, and printers.
  • Bachelor's degree or vocational training in CS or MIS, or equivalent related work or military experience.
  • Availability to travel occasionally on short notice.
About GXO Logistics

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.