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Tech III, Deskside Support Specialist

1 month ago

Forest Park, Georgia, United States GXO Logistics Supply Chain, Inc. Full time
Job Summary

We are seeking a highly skilled Deskside Support Technician to join our team at GXO Logistics Supply Chain, Inc. The ideal candidate will have a strong background in troubleshooting and configuring networked systems, as well as experience with RF devices, handheld terminals, and printers.

Key Responsibilities:

  • Identify, triage, prioritize, and resolve Level 1 and 2 Incidents within our Service Level Agreement
  • Perform daily walks around the warehouse or plant and conduct equipment inspections and preventive maintenance
  • Handle and maintain an inventory of assets to ensure asset readiness and minimize incident impact and downtime
  • Lead local project management for site technical refreshes, end-user equipment deployments, and site startups
  • Provide training, mentorship, and leadership for other technicians

Requirements:

  • 2 years of experience supporting networked systems
  • Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers
  • Bachelor's degree or vocational training in CS or MIS, or equivalent related work or military experience

About GXO Logistics Supply Chain, Inc.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services.