Cloud Operations Specialist
20 hours ago
Are you ready to take your cloud computing skills to the next level and join a high-performing operations team at Oracle?
We're seeking a Senior Technical Operations Engineer to support our government customers and work on critical business operations. As a key member of our team, you'll be responsible for the operation of production environments, including systems and databases, and provide escalated technical support for complex technical issues.
Responsibilities:
- Install, monitor, maintain, support, and optimize Oracle Cloud Infrastructure.
- Provide escalated technical support for complex technical issues, including leading problem management cases and providing management status.
- Coordinate escalated support cases and lead internal technical resources and/or third-party vendors to resolution.
- Assist with server operating system and application upgrades, bug fixes, and patching, and work on standardization projects for both hardware and software under the Oracle technology stack.
- Provide on-call support on a rotating basis.
Requirements:
- US Government active Top Secret/SCI security clearance required with willingness to get polygraph.
- Bachelor's degree in Computer Science or equivalent work experience.
- Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization.
- Experience participating in or running incident bridges.
- Customer focus, passion for delighting customers.
- Experience in cloud technical support, operations, NOC, or similar is preferred but not required.
About Us:
At Oracle, we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We're a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. Join us and be part of a team that thrives on innovation and collaboration.
Benefits:
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Short-term disability and long-term disability.
- Life insurance and AD&D.
- Supplemental life insurance (Employee/Spouse/Child).
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Paid time off, including flexible vacation and accrued vacation.
- 11 paid holidays.
- Paid sick leave.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal.
- Voluntary benefits, including auto, homeowner, and pet insurance.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law.
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