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IT Support Intern
2 months ago
Position Title: Technology Intern
Company: Jefferson City Public Schools
Reports To: Director of Technology
FLSA: Non-Exempt
Period: Summer
Qualifications:
- Strong verbal and written communication abilities
- Experience in customer service
- Proficient in hardware troubleshooting
- Familiarity with software troubleshooting
- Knowledge of operating systems
- Comprehensive understanding of desktops, laptops, and standard peripheral devices
- Capability to oversee computer technology service and repair
- Self-driven and motivated
- Physical ability to lift up to 40 lbs to a height of 4 feet occasionally
Essential Job Functions:
- Deliver technical assistance to computer users via telephone
- Manage and update the work order system, ensuring communication of work order priority and status to end users
- Accurately diagnose and troubleshoot issues with computer or network devices related to user error, defective hardware, or software/server/network complications
- Effectively communicate with staff and students regarding technology maintenance
- Diagnose and troubleshoot hardware device malfunctions, including printers, scanners, barcode readers, and digital cameras
- Proactively monitor and report adherence to the organization's technology service level agreement
Other Job Functions:
- Participate in scheduled meetings and training sessions
- Carry out additional responsibilities as assigned