Technical Support Professional

2 weeks ago


Jefferson City, Missouri, United States Wipro Full time

The Technical Support Professional at Wipro provides frontline assistance to both healthcare providers and internal/external customers for various systems and medical claims queries by phone. Key Responsibilities:

• Timely and successful resolution of various technical problems and completion of assigned projects.

• Strong communication, problem-solving, and interpersonal skills to effectively interact with diverse stakeholders.

• Proficiency in telephone customer service and problem resolution within the healthcare or IT environment.

• Ability to work a flexible schedule including weekends and adapt to changing priorities.

• Strong work ethic, team player mentality, and pleasant, patient, and friendly attitude.

• Degree is preferred.

Requirements:

• 2+ years experience in telephone customer service and problem resolution within the healthcare or IT environment.

• Excellent communication and problem-solving skills.



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