Technical Support Professional
2 weeks ago
The Technical Support Professional at Wipro provides frontline assistance to both healthcare providers and internal/external customers for various systems and medical claims queries by phone. Key Responsibilities:
• Timely and successful resolution of various technical problems and completion of assigned projects.
• Strong communication, problem-solving, and interpersonal skills to effectively interact with diverse stakeholders.
• Proficiency in telephone customer service and problem resolution within the healthcare or IT environment.
• Ability to work a flexible schedule including weekends and adapt to changing priorities.
• Strong work ethic, team player mentality, and pleasant, patient, and friendly attitude.
• Degree is preferred.
Requirements:
• 2+ years experience in telephone customer service and problem resolution within the healthcare or IT environment.
• Excellent communication and problem-solving skills.
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