Customer Service Engineer

1 day ago


Kansas City, Missouri, United States IT Concepts Full time
Job Title: Customer Service Engineer

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met, and resolving complex technical issues.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person visits
  • Diagnose and resolve complex technical issues related to computer systems, hardware, and software
  • Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements in the field
Requirements:
  • Bachelor's degree in Computer Science, Electronics Engineering, or related field
  • 2+ years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • US citizenship or green card holder
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
Clearance Requirement:

US citizen or green card holder

How to Apply:

Submit your resume and cover letter to [insert contact information]. We look forward to hearing from you



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