Client Support Specialist

1 week ago

Matteson Illinois, United States Cox powered by Atrium Full time

Position Overview:


Cox Automotive stands as a premier provider of automotive solutions, delivering a diverse array of services to dealers, manufacturers, and consumers alike.

With a commitment to innovation and exceptional customer service, Cox Automotive assists clients in navigating the dynamic landscape of the automotive sector.

From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to shaping the future of the automotive industry.

The role of Client Support Specialist involves serving as the primary point of contact for customer inquiries within our contact center.

Success in this role necessitates the ability to operate independently with minimal supervision, ensuring immediate availability, professionalism, accurate documentation within our systems, and a comprehensive understanding of Manheim's offerings.

The Client Support Specialist is empowered to make decisions that will facilitate seamless transactions for our customers.

This empowerment requires confidence in both business knowledge and familiarity with Manheim's product suite.


This is a 6-month W2 contract position with the potential for extension or transition to a permanent, full-time role based on performance and organizational needs.


Key Responsibilities:

Responsibilities of the Client Support Specialist:


The Client Support Specialist will collaborate with all stakeholders to keep them informed about the status of ongoing issues and will work closely with escalation partners to identify, document, and monitor any deviations from standard processes to develop a set of best practices.


Maintaining relationships with existing clients involves problem-solving by consulting with dealers and educating them about Manheim and its associated partners.


This process includes identifying, assessing, and resolving issues while determining necessary communications with relevant parties, including central functions such as IT or Product, as well as any Manheim Partners.

May collaborate with other departments to provide training on resolving various client issues.

The Client Support Specialist will deliver responsive, timely support via telephone, chat, and email. They will serve as the primary point of contact for their issues from identification through resolution whenever possible (i.e., handling the call internally rather than transferring or providing alternative contacts).

The Client Support Specialist will also oversee and monitor the resolution of all problems, regardless of delegation to other departments.

Minimum Qualifications:

Qualifications of the Client Support Specialist:
Minimum High School Diploma or GED required; a college degree or equivalent experience is preferred.

At least 2 years of experience in a call center or client-facing role

Flexible schedule required, including evenings, weekends, and holidays as needed

Ability to manage multiple tasks and prioritize effectively.

Benefits:
A comprehensive benefits package is available based on eligibility, including Medical, Dental, and Vision coverage.

Short-Term Disability (STD)

Long-Term Disability (LTD)

Supplemental and Voluntary Life Insurance

401(K)

Commuter Benefit Program

Requisition Disclaimer:
As a woman-owned firm, Atrium values diversity.

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.

The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits, and other terms and conditions of employment shall be presented by Atrium upon offer.

The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting.

The actual pay rate will be based on a number of factors, including skills, competencies, experience, location, and/or other job-related factors permitted by law.

In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.

By applying for this position, you agree to the Atrium Terms and Conditions.

Agreeing to these terms includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, "Atrium Alerts").

Atrium Alerts may be sent by email, phone, or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply.

To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us.


If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team. Please include the job title in the subject of your email.

NO C2C OR THIRD-PARTY VENDORS

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