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Client Support Specialist

2 months ago

Granite City Illinois, United States Chestnut Health Systems Full time

Job Summary:

Chestnut Health Systems is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Greet clients and visitors in a courteous and respectful manner, creating a safe and welcoming environment.
  • Gather demographic, financial, and insurance information from clients in person or over the phone.
  • Discuss payment plans, waivers, and fee agreements with clients, ensuring their electronic medical records are complete and up-to-date.
  • Verify current payer eligibility and schedule appointments as needed.
  • Operate standard office equipment and promote the recovery model of treatment, including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.

Requirements:

  • High school diploma or equivalent.
  • Strong customer service background and excellent telephone skills.
  • Knowledge of standard office procedures and use of office equipment.
  • Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information.
  • Ability to manage multiple tasks and basic keyboarding skills.
  • Experience using MS products and ability to commute among locations to perform assigned duties.
  • Valid driver's license and private auto insurance.

What We Offer:

Chestnut Health Systems is committed to building a diverse, inclusive, and authentic workplace. We welcome applications from qualified individuals with recovery experience and are an equal opportunity employer.