Client Support Specialist

2 weeks ago

Antioch Illinois, United States OPC Pest Services Full time

Position Overview:
At OPC Pest Services, we are experiencing significant growth and are seeking dedicated individuals for the role of Client Support Specialist. This position offers competitive compensation within a supportive and dynamic work environment, ensuring full-time employment opportunities throughout the year.

What We Provide:
We offer a comprehensive benefits package that includes:
- Affordable medical, dental, and vision insurance through Anthem;
- A complimentary $15,000 term life insurance policy and employer-sponsored short-term disability coverage;
- A 401(k) plan with company matching contributions;
- An employee stock purchase plan (ROL);
- Six paid holidays annually and a generous paid time off (PTO) program, allowing you to earn 15 days of PTO in your first year;
- Access to the Perkspot discount program;
- Ongoing training and development opportunities through in-house sessions and external seminars;
- A vibrant team of professionals to collaborate with daily.

Core Values:
We embody the P.E.S.T. values:
- Professionalism: Strive to be the best in your role.
- Ethics: Always choose the right path.
- Selflessness: Go above and beyond for others.
- Teamwork: Collaborate for the success of all.

Key Responsibilities:
As a Client Support Specialist, you will serve as the vital link between our customers and service technicians. Your responsibilities will include:
- Delivering exceptional customer service and ensuring a positive experience for both internal and external clients;
- Organizing, prioritizing, and completing daily tasks and special projects;
- Facilitating accounts receivable and collection efforts;
- Managing administrative tasks and requests;
- Proactively following up with customers in a timely manner;
- Providing accurate service and promotional information;
- Maintaining precise records using customer service software applications;
- Collaborating with management to align expectations and meet deadlines;
- Assisting in the scheduling of service routes;
- Generating accurate and timely reports;
- Ensuring completion of work and satisfaction of results;
- Aiding in the training of new team members as needed;
- Demonstrating strong attention to detail and accuracy.

Ideal Candidate Profile:
We are looking for a customer service professional who is client-focused, patient, and accountable, with a genuine passion for delivering high-quality service. Key qualifications include:
- A high school diploma or equivalent;
- Must be at least 18 years old;
- Excellent phone etiquette and a friendly, professional demeanor;
- Strong organizational skills with the ability to manage multiple priorities;
- Proficiency in MS Office applications, including Word, Excel, and Outlook;
- Knowledge of customer service principles and best practices;
- Exceptional written and verbal communication skills;
- Strong interpersonal skills, with extensive communication via phone and electronic means.

Join OPC Pest Services and contribute to our mission of excellence in customer service. We are an Equal Opportunity Employer, proud to support veterans and individuals with disabilities.

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