Client Account Coordinator

2 weeks ago


Windsor Locks, Connecticut, United States RTX Full time

Position Overview:
The Customer Account Specialist serves as a vital link between clients and internal departments, focusing on aspects such as pricing, scheduling, contract stipulations, shipping, and documentation.

Key Responsibilities:
- Manage Repair Purchase Orders for a diverse array of commercial and military airline clients.
- Provide exceptional support to both external and internal customers.
- Oversee daily queue management, including inductions, quotations, customer status updates, and metrics for on-time delivery.
- Actively participate in customer meetings, both virtually and in-person.
- Foster and maintain trust and relationships with customers.

Qualifications Required:
- A University Degree with less than 2 years of relevant experience, or 6 years of relevant experience in lieu of a degree.
- Must be a U.S. Person (citizen, permanent resident, or granted refugee/asylee status).

Preferred Qualifications:
- Experience in customer service.
- Familiarity with SAP software.
- Proficiency in Microsoft Word, Excel, and PowerPoint.

Benefits Offered:
- Comprehensive medical, dental, and vision insurance.
- Three weeks of vacation for new employees.
- Competitive 401(k) plan with employer matching and contributions.
- Student Loan Repayment Program.
- Life insurance and disability coverage.
- Optional coverages available, including pet insurance and critical illness insurance.
- Employee Assistance Plan with counseling sessions.

Diversity and Inclusion:
We believe that diverse perspectives drive innovation and success. Our commitment to fostering an inclusive culture allows all employees to share their ideas and passions, helping us tackle industry challenges and explore new possibilities.

Salary Range: 53,000 USD - 103,000 USD.



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