Client Services Specialist

2 weeks ago


Cerritos, California, United States OEC Group Full time
Job Overview

We provide a competitive salary, comprehensive benefits package, Paid Time Off, and opportunities for career advancement.
Founded in 1981, OEC Group stands as a leading freight forwarding company within the transportation sector. We deliver freight transportation, logistics, and information services to a vast clientele through our extensive network of global offices.
Our team members understand the significant role we play in the global supply chain by staying informed about the dynamic logistics industry, aiming to provide exceptional information and services to our clients.

As a Customer Service Coordinator, your primary responsibilities will include collaborating with designated clients to monitor shipments, offer status updates, and provide overall account assistance. You will work closely with our Sales, Sales Support, and Operations teams to enhance the customer experience.


Qualifications:
  • A minimum of 2 years' experience in a freight forwarding capacity is essential, ideally in a customer service or operations role.
  • Experience with the ERP system, CargoWise One, is necessary.
  • Prior experience in updating or negotiating client rates is required.
  • Proficiency in Microsoft Office applications including Outlook, Teams, Word, and Excel.
  • Strong communication skills are essential.
Key Responsibilities:
  • Update NSA and VIP account rates to facilitate new bookings/shipments.
  • Confirm and validate all ocean/trucking/rail/air shipment bookings.
  • Oversee shipments from origin to final destination to guarantee customer satisfaction.
  • Provide clients with shipment updates, including location tracking, pickup numbers, estimated arrival times, and last free day notifications.
  • Foster customer relationships and deliver outstanding customer service.
  • Handle daily communications via email and phone from customers and other OEC offices regarding shipment details.
  • Direct customer inquiries to the appropriate departments and provide timely responses.
  • Utilize daily customer service reports to ensure all release requirements are met prior to containers reaching their final destination.
Compensation:
  • $22-$28/hour based on relevant experience and educational background.
Benefits:
  • Hybrid work schedule (1 day a week remote); company-provided laptop.
  • 10 days of Paid Time Off, Employee Appreciation Days, Paid Holidays, Sick/Flex time.
  • Comprehensive Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
  • 401K retirement plan with a 3% company match.
  • Discounted pet insurance.
  • Annual performance bonuses and mid-year salary reviews.
Education:
  • A Bachelor's degree or higher is preferred.

OEC Group is an Equal Opportunity Employer



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