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Client Support Specialist
2 months ago
Job Overview
As a Client Support Specialist, you will be responsible for managing both external and internal inquiries through our customer service center.
Key Responsibilities
- Handle incoming calls from customers and internal teams.
- Process and input customer orders efficiently.
- Conduct credit assessments as required.
- Oversee commitments from various stakeholders.
- Manage and record pick-up requests.
- Facilitate telephone payment transactions.
- Analyze aging reports for designated teams.
- Engage with the sales team, clients, and accounts receivable regarding account statuses.
- Investigate and resolve any outstanding service fees.
Required Tools
Proficiency in the following tools is essential for success in this role:
- Sapphire
- EDI
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- DocView
- RIC
- Contact Center Software
- Proof / SWO
- Telephone payment systems
- Velocitor
- CS360
- Other emerging technologies as introduced by the company
Additional Duties
Support fellow Client Support Specialists as needed, participate in special projects, and perform other assigned tasks while adhering to company policies and procedures.
Job Requirements
The ideal candidate will possess:
- A strong desire to assist and serve all clients.
- The ability to maintain composure and deliver high-quality service under pressure.
- Effective problem-solving skills to address customer concerns promptly.
- Compliance with company regulations and policies.
- Adherence to attendance policies.
Essential Skills and Experience
Applicants should have:
- Basic math skills, including the ability to calculate percentages and discounts.
- Experience in resolving a variety of customer service issues.
- A high school diploma.
- 1-2 years of experience in a customer service role or a relevant combination of education and experience.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and 10-key data entry.
- Strong attention to detail and excellent communication, organizational, and analytical skills.
About Southern Glazer's Wine and Spirits
Southern Glazer's Wine and Spirits is committed to providing rewarding career opportunities and values the contributions of all employees, including veterans.
