**Executive Assistant Manager**, **Store Operations Manager**, **Customer Experience Director**

3 weeks ago


West Palm Beach, Florida, United States Leafwire Full time

**Job Summary**

This position is designed to focus on delivering exceptional customer experiences through elevated service standards. The Executive Assistant Manager will oversee the entire store showroom and reception team, driving business growth and customer satisfaction.

**Key Responsibilities**

* Collaborate with the General Manager to develop and implement strategies to drive sales results and improve customer service standards.

* Manage department scheduling to meet business needs and optimize team performance.

* Foster a customer-centric environment by leading and coaching teams to deliver exceptional customer experiences.

* Oversee daily store operations to ensure compliance with regulatory requirements and company policies.

* Partner with the General Manager to provide coaching, training, and development to the showroom team, focusing on service standards and accountability.

* Monitor customer interactions and ensure proper communication protocols are followed.

* Handle and resolve customer issues and escalations in a timely and professional manner.

* Monitor queues and identify opportunities to improve processing efficiency.

* Maintain knowledge of loss prevention policies and procedures.

* Ensure confidentiality and compliance with regulatory guidelines.

* Develop and maintain good working relationships with other store operating areas.

**Requirements**

* Ability to move intermittently throughout the workday.

* Ability to see and hear or use prosthetics to ensure requirements of this position can be fully met.

* Function independently and have flexibility, personal integrity, and the ability to work effectively with customers and team members.

* Ability to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.

**Work Schedule**

40+ hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends, and holidays.



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