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2 months ago
About Off Broadway Shoes
Off Broadway Shoes is a leading retailer of footwear and accessories, offering a wide selection of nationally recognized brands and exclusive private labels. Our company is committed to providing an exceptional customer shopping experience, with a focus on quality, style, and value.
Job Summary
The Assistant Store Manager plays a critical role in ensuring the success of our stores, assisting the Store Manager in managing day-to-day operations, and providing leadership and guidance to store staff. This position requires a strong understanding of retail operations, excellent communication and interpersonal skills, and a passion for delivering exceptional customer service.
Key Responsibilities
- Customer Service
- Create an excellent customer shopping experience, ensuring that customers receive personalized attention and service.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Store Operations
- Assist the Store Manager in managing store operations, including inventory control, visual merchandising, and sales floor maintenance.
- Ensure that all store policies and procedures are followed, including those related to sales, discounts, refunds, and loyalty programs.
- Leadership and Development
- Provide guidance and training to store staff, including sales associates and management team members.
- Develop and implement strategies to improve store performance, including sales, customer service, and operational efficiency.
- Inventory Control
- Manage inventory levels, including receiving, stocking, and maintaining inventory.
- Conduct regular inventory counts and reconcile discrepancies.
- Loss Prevention
- Identify and mitigate potential loss risks, including shoplifting and employee theft.
- Develop and implement strategies to prevent loss and protect company assets.
Requirements
- Education and Experience
- High school diploma or equivalent required; associate's or bachelor's degree in business or a related field preferred.
- Minimum 2 years of retail experience, with a focus on store operations and management.
- Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong leadership and management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic mathematical skills and ability to manage cash and inventory.
Equal Employment Opportunity
Off Broadway Shoes is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.