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Assistant Store Manager

2 months ago

West Palm Beach, Florida, United States Petroleum Marketing Group Full time
Job Description

Company Overview

Petroleum Marketing Group is a leading distributor and jobber of petroleum products and services throughout the Atlantic region of the United States. With over 800 sites across Maryland, Virginia, Washington D.C., and New Jersey, we offer superior customer service and support to our customers.

Job Summary

The Assistant Store Manager is responsible for leading the store's day-to-day operations in the absence of the General Manager and supporting the General Manager in all aspects of running the store. The AGM will review business results, including profitability, and plan for continued improvement.

Key Responsibilities

  • Customer Service
    • Ensure a pleasant shopping experience for all customers.
    • Resolve customer concerns, issues, and complaints efficiently and effectively.
  • Store Operations
    • Supervise the day-to-day task assignments and performance for all associates.
    • Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, and performance management.
    • Delegate tasks and follow-up as necessary.
    • Provide support, assignments, direction, motivation, and coaching for associates.
  • Business Analysis
    • Monitor and analyze business processes and results to profitably achieve store goals.
    • Manage cash and lottery processes.
  • Leadership
    • Perform work with Integrity, Honesty, and Respect.
    • Support General Manager in other tasks and assignments on an ongoing basis.

Requirements

  • Experience with managing and directing others.
  • Minimum of 45 hours per week.
  • Flexible availability based on business needs.
  • Reliable Transportation.
  • Exemplary Customer Service.
  • Ability to work with little to no supervision.
  • Ability to defuse issues/settle customer and associate matters.
  • Great Communication Skills.
  • Knowledge and proficiency in Microsoft Word, Excel, and Outlook.
  • Goal Oriented and Exceptional Organizational Skills.
  • Ability to lift/carry up to 35 lbs.