**Selling Experience Leader**

6 days ago


Lake Stevens, Washington, United States Petco Full time

Job Summary:

The Selling Experience Leader is a key role in driving the guest experience and leading a selling culture in the store. As a champion of Petco's vision of Healthier Pets. Happier People. Better World., this leader will mentor all store partners in the culture of selling and engagement to support and drive the customer experience.

Key Responsibilities:

  • Provide an outstanding guest experience with each interaction.
  • Utilize business acumen to measure, analyze, and diagnose business trends, and implement business improvement plans.
  • Lead store execution, training, communication, and maintenance of company initiatives, programs, policies, procedures, safety practices, and promotions.
  • Drive the implementation and execution of customer-centric programs, such as seasonal promotions and sales, to meet and exceed sales targets.
  • Train, coach, and develop department-level leaders and store partners in all areas and functions required to run the store efficiently and to Petco standards.
  • Lead a never-out-of-stock culture with store partners to ensure exceptional customer experience for all Omni-channel initiatives.
  • Manage and coach dog training partners in delivering a consistent services customer experience aligned with Petco's Brand Standards and Customer Promise.
  • Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction.
  • Demonstrate a continuous improvement and growth mindset.
  • Demonstrate a keen and genuine interest in all kinds of animals.

Requirements:

  • General instruction is provided by the General Manager on some, but not all tasks to be performed.
  • Supervisory Responsibility: The Selling Experience Leader is directly responsible for the Guest Services and Dog Training roles in the store.
  • Partner with the GM to attract, hire, and retain top talent; participate in new partner and leader interviews and selection.


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