Customer Service Representative

6 days ago


Liberty Lake, Washington, United States Umpqua Bank Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Umpqua Bank. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various channels, including phone, digital, and in-person interactions.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues related to banking products and services.
  • Assist customers with reporting fraud, filing disputes, and resolving complex card issues.
  • Complete debit card limit increases, resolve customer problems, and perform various transactions on behalf of customers.
  • Suggest appropriate banking products and services to existing customers and cross-sell other bank services.
  • May be asked to coach, mentor, or train others and teach coursework as a subject matter expert.
  • Provide customer support for online banking, including password/security question resets, bill pay questions, and user login requests.
Requirements
  • 1-3 years of bank customer service experience and ability to sell banking products and services.
  • Excellent customer service skills and ability to work effectively with the public.
  • Computer skills, including MS Office and banking software, with ability to multi-task and work with over 25 software applications.
  • Ability to troubleshoot mobile devices, browsers, and other technology as it relates to online banking.
  • High School Diploma, GED, Vocational Training, or equivalent.
What We Offer

We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $20.00-$23.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors. The role may be eligible for performance-based incentive compensation.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.



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