Facilities Supervisor

7 days ago


Columbus, Ohio, United States LAZ parking Full time
Job Summary

We are seeking a highly skilled and experienced Parking Operations Manager to oversee the facilities on off-shift times while providing exceptional customer service to our clients. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Facilities Management: Ensure the cleanliness and maintenance of the facilities, including the garage, lobbies, and parking office.
  • Customer Service: Provide premier customer satisfaction by greeting customers, responding to inquiries, and resolving issues in a timely and professional manner.
  • Reporting and Data Analysis: Run reports on daily revenue, credit cards, garage data, and other metrics as requested by management.
  • Team Collaboration: Work closely with other team members to achieve common goals and objectives.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance the overall customer experience.
Requirements
  • Supervisory Experience: Previous experience in a supervisory role is preferred but not required.
  • Customer Service Experience: Strong customer service experience is essential.
  • Parking Industry Experience: Experience in the parking industry is preferred but not required.
Skills
  • Communication: Excellent communication and interpersonal skills.
  • Problem-Solving: Ability to think critically and resolve problems in a timely and effective manner.
  • Teamwork: Strong teamwork and collaboration skills.
  • Adaptability: Ability to adapt to changing situations and priorities.
Physical Demands
  • Lifting and Carrying: Ability to lift, push, and pull at least 25 pounds.
  • Standing and Walking: Ability to stand, walk, and run for extended periods.
  • Bending and Stooping: Ability to bend, stoop, squat, and lift frequently throughout a shift.


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