Front Office Manager
1 week ago
Compensation: $18 / hour - Access your earnings as needed through our Daily Pay benefit.
About Westgate Resorts: With over 3,000 accommodations, Westgate Vacation Villas & Town Center Resort provides a unique opportunity to connect with guests from around the globe, all while enjoying the vibrant atmosphere of Central Florida's renowned attractions.
Position SummaryAs a Guest Services Supervisor, you will guide our front desk personnel to ensure that every visitor's experience starts and concludes with a positive and unforgettable impression of our resort.
Key Responsibilities- Lead and mentor front desk staff to provide exceptional customer service and operational efficiency.
- Address guest inquiries, complaints, and requests in a timely and professional manner, ensuring high levels of satisfaction.
- Manage daily front desk functions, including check-in/check-out procedures, room assignments, and reservation oversight.
- Schedule and oversee front desk personnel, ensuring sufficient coverage at all times.
- Monitor financial transactions, including room charges, payments, and cash handling.
- Act as the main point of contact for front desk-related matters, ensuring effective communication across departments.
- Conduct regular evaluations of front desk operations to ensure compliance with company standards and policies.
- Resolve operational or guest-related issues promptly, implementing solutions to prevent future occurrences.
- Assist with special requests, such as dining, transportation, or entertainment reservations, and tour arrangements.
To thrive in this position, you should embody our core values of integrity, passion, and a strong work ethic, which are vital to our success.
- Demonstrated experience in a supervisory capacity within the hospitality sector, ideally at the front desk.
- Strong leadership capabilities with the ability to inspire and manage a team effectively.
- Outstanding customer service skills, focused on creating a welcoming and positive atmosphere for guests.
- Exceptional organizational and multitasking skills, with a sharp attention to detail.
- Excellent written and verbal communication skills, capable of engaging with team members and guests at all levels.
- Familiarity with hotel management software and front desk operations.
- Physical ability to lift up to 15lbs and remain standing for extended periods.
Why Choose Westgate?
- Comprehensive health benefits – medical, dental, and vision coverage.
- Paid Time Off (PTO) – vacation, sick leave, and personal days.
- Paid Holidays.
- 401K plan with a generous company match.
- Access to your pay as needed through our Daily Pay benefit.
- Family benefits including pregnancy, parental leave, and adoption assistance.
- Wellness Programs.
- Flexible Spending Accounts.
- Tuition Assistance.
- Military Leave.
- Employee Assistance Program (EAP).
- Life, Disability, Accident, Critical Illness & Hospital Insurance.
- Pet Insurance.
- Exclusive discounts for Team Members (e.g., hotels, cruises, resorts, restaurants, entertainment, etc.).
- Opportunities for advancement and professional development.
- Community Involvement Programs.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.
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