Customer Service Representative

2 days ago


Byron Center, Michigan, United States Lumbermens Full time
About Lumbermen's

Lumbermen's is a leading distributor and manufacturer of building materials, driven by a mission to enrich lives by intentionally caring for all who experience us. As an employee-owned company, we prioritize relationships and strive to be the 'first choice' of our customers.

Job Summary

We are seeking a skilled Customer Service Representative to join our Byron Center facility team. In this role, you will work in partnership with customers and suppliers to deliver superior products and services. Your primary responsibilities will include:

Key Responsibilities
  • Living Out Lumbermen's Culture: Model our core values and create an atmosphere where customers feel valued and supported.
  • Modeling Safety: Contribute to a safe working environment and protect all employee owners.
  • Quoting Products: Generate and deliver accurate product quotes in a timely manner.
  • Managing Inventory: Maintain and manage inventory stock levels to meet customer demands.
  • Customer/Vendor Support: Provide timely problem resolution and support to customers and vendors.
  • Order Data Entry: Enter incoming orders accurately and efficiently.
  • Production Collaboration: Work with the production team to ensure timely completion and delivery of customer orders.
Requirements
  • High School diploma/GED required
  • College degree preferred
  • Some experience with Distribution & Supply Chain
  • 2-5 years' experience in a professional customer service environment
What We Offer
  • A collaborative and supportive work environment
  • ESOP (Employee Stock Ownership Plan) - generous company-funded retirement
  • Medical, dental, vision, and life insurance
  • Flexible spending/health savings account
  • 401(k)
  • The SOURCE - free and confidential support resources for our team
  • Ulliance Life Advisor EAP
  • Clothing allowance (for applicable roles)
  • Paid time off
  • Paid holidays
  • Training and development
  • Advancement opportunities


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