Geriatrics Patient Services Representative

2 weeks ago


Byron Center, Michigan, United States Corewell Health Full time
Job Summary

This is a benefit-eligible position in the Geriatrics specialty. As a Patient Services Representative, you will provide clerical support in complex matters to assist in the delivery of quality health care services.

Key Responsibilities
  • Responsible for complex patient/customer problem solving, including high-level discernment when registering patients in treatment rooms.
  • Performs administrative functions, including but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries, and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.
  • Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
  • Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
  • Responsible for identifying and reminding patients of health maintenance gaps.
  • Ability to perform the role of Patient Services Representative, Associate when necessary.
Requirements
  • High School Diploma or equivalent
  • 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related experience
About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement - to improve health, instill humanity, and inspire hope.



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