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Insurance Customer Service Representative

2 months ago

Byron Center, Michigan, United States Troy Peterson - State Farm Agent Full time
Customer Relations Representative

As a Customer Relations Representative with Troy Peterson State Farm Agency, you will play a vital role in generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.

Responsibilities:
  • Develop innovative strategies to attract new business
  • Identify potential customers who may benefit from our products
  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed
  • Provide exceptional customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Utilize effective communication to meet customer needs while promoting business development
Qualifications:
  • Self-motivated and proactive
  • Confident in interacting with new people
  • Outgoing and able to effectively relate to customers
  • Excellent communication skills to assist customers and coordinate with agency team members
  • Proactive problem-solver
Benefits:
  • Competitive salary plus commission/bonus based on experience
  • Opportunities for growth and advancement within the agency
  • Paid time off
  • Health benefits
  • Valuable career-building experience