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Customer Service Liaison

1 month ago

Byron Center, Michigan, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**
As a Customer Relations Representative at State Farm Insurance, you will play a vital role in delivering exceptional customer experiences.

**Key Responsibilities:**

* Assist customers with their insurance needs, providing personalized support and guidance
* Provide accurate and efficient processing of policy changes, claims, and payments
* Maintain accurate customer records and update information as necessary
* Collaborate with team members to ensure seamless customer experiences
* Promote and cross-sell insurance products and services to meet customer needs
* Handle escalated customer complaints and concerns with professionalism and empathy
* Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
* Participate in ongoing training and development programs to enhance knowledge and skills

**What We Offer:**

* A dynamic and collaborative work environment
* Opportunities for professional growth and development
* A competitive compensation and benefits package

**Requirements:**

* High school diploma or equivalent required
* Previous customer service experience preferred
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment

**Language:**
English