Geriatrics Patient Services Representative

2 days ago

Byron Center, Michigan, United States Corewell Health Full time
Job Summary

This is a benefit-eligible position in the Geriatrics specialty. As a Patient Services Representative, you will play a vital role in delivering high-quality healthcare services to our geriatric patients. Your primary responsibility will be to provide complex patient support, ensuring seamless care coordination and administrative tasks are completed efficiently.

Key Responsibilities
  • Responsible for complex patient/customer problem-solving, including high-level discernment when registering patients in treatment rooms.
  • Performs administrative functions, including but not limited to: assists with patient check-out, schedules complex patient appointments, incoming/outgoing referrals, surgeries, and tests, including medical record review of incoming referrals.
  • Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
  • Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
  • Responsible for identifying and reminding patients of health maintenance gaps.
  • Ability to perform the role of Patient Services Representative, Associate when necessary.
  • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety-related competencies and requirements on a timely basis.
Benefits
  • Comprehensive benefits package to meet your financial, health, and work/life balance goals.
  • On-demand pay program powered by Payactiv.
  • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more.
  • Optional identity theft protection, home and auto insurance, pet insurance.
  • Traditional and Roth retirement options with service contribution and match savings.
Qualifications
  • High School Diploma or equivalent.
  • 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related experience.

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